Shipping & Delivery

Pleasure Toy Hub is committed to delivering your order quickly, discreetly, and safely. This Shipping Policy explains how we process, ship, and deliver orders within Australia and New Zealand.

Free Shipping Over $85

We offer FREE standard shipping on all orders over $85 (AUD/NZD depending on your region). The free-shipping threshold applies automatically at checkout.

Orders under $85: A standard shipping fee will apply. Shipping costs are displayed at checkout before payment.

Discreet Packaging

All orders are shipped in plain, unbranded packaging with no reference to adult products or Pleasure Toy Hub. Your privacy is always protected.

Processing Times

Orders are typically processed within 5–8 business days for both Australia and New Zealand.

Processing times may be longer during public holidays, high-volume sales periods, or supplier restocking delays.

Once dispatched, you will receive a tracking number via email.

Delivery Timeframes

Australia: 3 – 6 business days (standard shipping)

New Zealand: 5 – 8 business days (standard shipping)

Delivery times may vary depending on courier performance, weather events, customs processing (for AU/NZ cross-shipping), or remote/rural locations.

Tracking Your Order

Once your order has shipped, you will receive a tracking number and a link to follow your parcel’s progress. Tracking updates may take 24–72 hours to appear depending on the courier.

Incorrect or Incomplete Addresses

Please ensure your delivery details are correct at checkout. If a parcel is returned due to an incorrect or incomplete address, additional shipping fees may apply to resend it. We cannot refund shipping costs for parcels returned due to customer address errors.

Delayed or Lost Parcels

While rare, courier delays can occur due to weather, public holidays, high-volume periods, customs, or network disruptions.

If your parcel appears delayed, contact us and we will assist with tracking. Refunds cannot be issued for delays outside our control. If a parcel is confirmed lost by the courier, we will provide a replacement or refund.

Shipping Restrictions

We currently ship only within Australia and New Zealand. We do not ship internationally at this time.

Items Returned to Sender

If a parcel is returned to us due to incorrect address, failure to collect, or refusal of delivery, we will contact you to arrange re-delivery. Additional shipping fees may apply.

Contact Us

If you have questions about shipping or need help with your order, please email us at support@pleasuretoyhub.co.nz. We typically respond within 1–2 business days.