Privacy Policy

Pleasure Toy Hub – Privacy Policy

Pleasure Toy Hub (“we”, “us”, “our”) is committed to protecting the privacy of all customers and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

We operate in Australia and New Zealand, and we comply with the Australian Privacy Act 1988, the New Zealand Privacy Act 2020, and all relevant consumer-protection regulations.

Information We Collect

We collect information to process orders, provide customer support, and improve your shopping experience.

Personal Information

When you place an order or create an account, we may collect:

Full name
Email address
Phone number (optional)
Billing address
Shipping address
Payment confirmation details (we do not store full card numbers)

Order & Transaction Information

Products purchased
Order history
Delivery information
Tracking numbers

Website & Device Information

Collected automatically through cookies and analytics tools:

IP address
Browser type
Device type
Pages viewed
Time spent on site
Referral sources

How We Use Your Information

We use your information to:

Process and deliver your orders
Provide order updates and tracking
Respond to customer enquiries
Improve website performance and user experience
Prevent fraud and maintain security
Comply with legal obligations

We may also use non-identifiable data for website analytics, product demand analysis, and marketing performance insights.

Order Fulfilment & Data Sharing

To fulfil your order, we securely share only the necessary information with our drop-shipping partners and couriers (name, delivery address, ordered items). Our suppliers cannot use your information for marketing or any other purpose.

Payment Security

We use trusted third-party payment processors. We never store full credit card numbers or CVV codes.

Cookies & Tracking

We use cookies to keep your cart active, remember preferences, improve performance, and analyse traffic. You can disable cookies in your browser settings, but some features may not work correctly.

Marketing Communications

We may send order confirmations, shipping updates, and optional promotional emails (only if you opt-in). You can unsubscribe at any time. We never sell or share your email address with third-party marketers.

Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at support@pleasuretoyhub.co.nz.

Data Retention & Security

We retain your information only as long as necessary for order fulfilment, legal obligations, and customer service. We use encrypted servers and regular security audits to protect your data.